Frequently Asked Questions for Players & Parents

Coachability is a service connecting players of all ages and abilities with independent, qualified football coaches for sport-specific coaching. Private coaching is one of the most effective ways to accelerate a player's development, and every coach on the platform is a verified, independent coach with coaching experience and coaching qualifications, ready to help players improve.

Getting started only takes a few steps:

• Search — Find coaches near you and filter by distance, price and reviews.
• Contact — Use "Book Now" or "Message Coach" on a coach's profile to arrange your first session. We recommend messaging a coach before booking so you can ask any questions and check they're the right fit.
• Train — Attend your session and receive feedback from your coach afterwards.

Coaches on Coachability offer a range of session types, so you can pick what suits your goals:

• 1 to 1 Training — A personalised session built entirely around your (or your child's) individual goals, technical needs and current ability, with the coach's full attention throughout.
• 2 Player Training — Train alongside a friend, sibling or teammate, combining technical drills with small-sided game situations.
• Small Group Training — A cost-effective way to build skills alongside others, ideal for team training or a group of friends training together.
• Goalkeeper Training — Specialist sessions covering shot-stopping, handling, distribution, positioning and decision-making.

Not every coach offers every session type — check an individual coach's profile to see what they provide.

Coachability coaches work with players of all ages and abilities, from young beginners through to adults. Some coaches have experience coaching young toddlers aged 3+, some prefer to work only with children aged 8+, and some only work with adults. A coach's profile will normally tell you their preferred age range — if not, message them directly via their profile page to confirm they're a good fit.

Every coach on Coachability completes an Enhanced DBS check and provides proof of their highest coaching qualification along with a minimum of 3 years' coaching experience before they're approved to join the platform.

Recommended coaches have earned that status through a strong, consistent track record on Coachability — things like fast response times, reliable communication, professionalism, low cancellations and strong ratings from other parents and players. It's a mark of proven performance, not just experience.

Pro is different — it's a subscription coaches can choose to take out to increase their visibility on the platform. A Pro badge on its own isn't a performance award, so it doesn't necessarily reflect the same track record as Recommended status. A coach can hold either, both, or neither.

As the parent or guardian booking on behalf of a player under 18, you're responsible for their safety and wellbeing during the session. Many parents choose to stay at the venue for the duration of the session, particularly for younger players or a first session with a new coach — you're welcome to discuss what works best directly with the coach before booking.

Coaches set their own rates on Coachability, so pricing varies depending on qualifications, experience and session type. You can see a coach's rates on their profile before you book, or visit our football coaching prices page for a general guide.

The first time you book with a new coach, Coachability also charges a £9.95 placement fee. This covers the cost of running the platform — including secure payments, coach verification and safeguarding checks, and our support team — and is separate from what you pay your coach. If you book with that coach again, you won't be charged the fee a second time. If your first booking qualifies for a refund, the placement fee is refunded along with it.

Yes. All payments on Coachability are processed securely, and we never store your full card details. You can pay by debit or credit card at checkout.

Training locations are listed on each coach's profile. Many coaches offer multiple venues, or are willing to travel within a specified radius — check the individual profile for details.

Yes. Use the "Message Coach" button on a coach's profile page to ask any questions before you commit to a booking. We recommend messaging the coach and explaining why you're looking to book, so they can make sure a session with them is the right fit before you go ahead.

When you submit a booking request, an authorisation hold is placed on your card at checkout — you're not charged at this point. The coach has the option to accept or decline the request.

If the coach doesn't respond within 24 hours, our support team will contact the coach to request their attention to the booking request. If they decline, or the request expires, the authorisation hold is released. Depending on your bank, this can take 2–4 business days to clear from your statement.

Once your booking is accepted, you'll receive a confirmation with your coach's details and the session time and location. The coach will also receive your contact details from the booking form. We advise coaches to make contact with you via phone or text and to communicate through that, especially on the day of the session, in case any last-minute issues arise. Funds are only taken from your account once a booking is accepted, and are held securely until the session has been confirmed as completed.

Coaches are required to respond to messages within 24 hours. First, check your Coachability Inbox and your email spam folder in case a reply has already arrived. If you still haven't heard anything after 24 hours, we'd recommend messaging one or two other coaches in the meantime, and contacting our support team if the issue continues.

Enter your discount code when prompted at checkout and click the "Apply" button — the discount will be reflected in your total before you confirm the booking.

Yes — Coachability gift cards can be purchased and put towards booking a coaching session with any coach on the platform. Like a discount code, a gift card is applied at checkout when you book.

Yes. Many coaches offer regular weekly slots as well as one-off sessions — check a coach's profile or message them directly to arrange an ongoing schedule that works for you.

Yes — when you're introduced to a coach through Coachability, we ask that your sessions with them are booked and paid for through the platform, so it's covered by our support if anything goes wrong. For coaches with Standard status, this applies to your first three sessions together; coaches with Recommended or Pro status only require this for your first session.

If you need to cancel a session, please contact your coach directly and give at least 24 hours' advance notice. Cancellations made with less notice than this may still be charged in full, at the coach's discretion.

Yes. If your plans change, contact your coach directly to arrange a new time rather than cancelling outright — most coaches are happy to reschedule where they can. The same 24 hours' notice that applies to cancellations applies to reschedule requests too.

If severe weather makes a session unsafe to run, your coach will contact you as early as possible to reschedule for another day or time. This isn't treated as a cancellation by either party, so the usual 24 hours' notice and cancellation charges don't apply.

If a coach needs to cancel a confirmed session, you'll be notified as soon as possible and any payment taken for that session will be refunded in full. You're then free to rebook with the same coach for another time, or choose a different coach.

Unused sessions expire 180 days from the date of purchase. To request a refund or account credit before then, get in touch via our Contact Us page.

We want every session to be a great experience. If something wasn't right, get in touch via our Contact Us page and let us know what happened — we'll look into it and help you find a better fit with a different coach if needed.

You'll receive an automated email after your session inviting you to leave a review. Or you can log in to your account, go to your coach's profile page, and leave a review there directly.

To reset your password, click "Reset Password" on the login page and follow the instructions sent to your email. To change the email address on your account, please contact our support team via the Contact Us page.

The quickest way to reach us is through our Contact Us page.

We'd love to hear it — send your suggestions through our Contact Us page and our team will review them for future site improvements.